In times of unprecedented disruption, airlines are forced to find new ways to generate revenues by rethinking digital retailing and redesigning the air products and ancillaries. A survey amongst more than 500 travelers in April 2020 identified that purchase behavior post Covid-19 will be different. Ancillaries like free changes/cancellations and seat distancing will play a key role for ensuring the comfort and safety on board. Check out the details in the infographic or learn more about airlines evaluating new revenue models.
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