Are you getting maximum value out of your configure, price, quote (CPQ) selling system? Defining and tracking KPIs help you see how your CPQ process is performing. KPIs provide measurable metrics, as opposed to subjective feedback from employees, customers, or even yourself. This type of feedback is important, but to properly assess ROI and performance you need to see performance numbers.
This tip sheet uncovers 6 of the best KPIs for tracking CPQ performance in any industry:
- Percent of Quotes Created via the New Quoting Tool
- Elapsed Time to Respond to Customer
- Revenue from Existing Customers
- Price Realization Rate
- Elapsed Time to Market for Price Changes
- Percent of Quotes Issued with Errors
