When Australia’s public sector and industry leaders reflect on 2020, what are the biggest lessons they will consider in their strategic planning and decision-making processes for the future?
After the events of this year, I have no doubt that the theme of digital transformation will be at the top of the list. Whether it’s strengthening day-to-day operations or preparing for unforeseen volatility, technology is now widely recognised as a cornerstone of business continuity and organisational resilience.