Constellation Ambient Experience Summit (AXS)
Atlanta, GA, United StatesRegister Now
Creating a great customer experience requires understanding and anticipating their needs. Whatever the channel, whatever the context, the starting point is defining what “good” looks like, then extending that seamlessly across digital and offline channels. To do so, machine learning and artificial intelligence become indispensable. This is just some of the art and science involved in customer experience (CX).
The Constellation Ambient Experience Summit (AXS) brings together top executives in CX to discuss how art and science come together. Topics addressed by this think-tank style workshop will cover issues of organizational change, redefining processes, and changing thinking. We’ll also discuss some of the big technology trends changing what’s possible in CX, including AI, spatial computing, and 5G.
12:00 - 12:20 PM | Thursday, February 27, 2020
Brain Trust: A Team of Rivals – Capturing the Best of What Marketing, Sales, and Service Bring to Customer Experience
Click here to access the full event agenda.
John Allessio, Executive Vice President and Chief Customer Officer at PROS
About PROS Panelist
Executive Vice President and Chief Customer Officer at PROS
John Allessio, Executive Vice President and Chief Customer Officer, joined the company in October 2019. He leads the global delivery and customer success teams to help PROS further accelerate customer value and deliver a world-class customer experience at scale.
Allessio brings more than 30 years of customer success experience to PROS. Prior to joining PROS, Allessio served as Senior Vice President and General Manager of Global Services at Red Hat, a leading provider of enterprise open source solutions. At Red Hat, Allessio was responsible for customer success across the company’s consulting services, training and certification services, technical and business partner enablement, and pre-sales solution architecture programs.
Allessio joined Red Hat in 2014 following a 27-year career with IBM, where he served in several senior leadership roles. Most recently, he was Vice President of Software Services, Support, and Success – Industry Cloud Solutions, responsible for leading software lab services, education, technical support, and accelerated value program offerings globally for IBM’s Industry Solutions software division. Additionally, he led the SaaS Operations and Client Success organization – a team of software consultants and support engineers in 35+ countries with a goal of client success with Industry Solutions software, including Smarter Commerce, Enterprise Marketing Management, Smarter Content, and Smarter Cities.
Allessio earned an M.B.A from the University of Michigan and a B.S. in Computer Science from Wayne State University.